Ali Belkheir
Customer Service & Sales Support Agent
Profile summary
Customer Service and Sales Support professional with5+ years of combined experience in client handling, sales representation, and customer assistance. Skilled in communication, problem-solving, CRM usage, complaint resolution, and maintaining customer satisfaction in fast-paced environments. Background includes security and customer-facing roles, sales delegation, and client relationship management.
Career highlights
Resolved Complex Customer Service Issues: At Henderson, successfully navigated and resolved intricate customer complaints by employing active listening and comprehensive problem-solving, leading to increased client satisfaction documented through positive feedback.
Pioneered Medical Info Distribution: At BCD Pharma, initiated direct product information delivery to medical partners, enhancing engagement and facilitating quicker adoption by specialists.
Championed Customer Support Knowledge Base: At Fiat, spearheaded the creation of a comprehensive knowledge base for after-sales support, resulting in a 20% decrease in repetitive customer inquiries and improved resolution times.
Refined Sales Delegation Process: At Naftal, streamlined sales delegation, enhancing team efficiency by 15% and cutting turnaround time for client requests by 10%.
Key skills
Professional experience
·Handled customer inquiries and complaint resolution ·Maintained client satisfaction and service quality ·Assisted sales processes and customer follow-ups
- Handled customer inquiries and complaint resolution
- Maintained client satisfaction and service quality
- Assisted sales processes and customer follow-ups
·Delivered product information to clients and medical partners ·Handled client follow-ups and relationship building ·Supported customer requests professionally
- Delivered product information to clients and medical partners
- Handled client follow-ups and relationship building
- Supported customer requests professionally
·Managed customer inquiries and after-sales support ·Assisted customers in choosing suitable products/services ·Coordinated with internal teams for service delivery
- Managed customer inquiries and after-sales support
- Assisted customers in choosing suitable products/services
- Coordinated with internal teams for service delivery
·Supported customer requests and resolved complaints ·Provided product guidance and sales support
- Supported customer requests and resolved complaints
- Provided product guidance and sales support
·Ensured customer safety and monitored facilities ·Assisted clients and handled customer inquiries ·Managed customer orientation and service support ·Maintained service excellence in a public-facing environment
- Ensured customer safety and monitored facilities
- Assisted clients and handled customer inquiries
- Managed customer orientation and service support
- Maintained service excellence in a public-facing environment